How Do I Return My Dress?
Returning the dresses you’ve enjoyed is quick and easy. Follow the simple steps below to return a dress. If you are returning more than one item, they need to be sent back in the same box.
1. Simply pack the items in their original packaging and stick the SZH Rent return address label provided inside the box and fill out the return form enclosed.
2. Drop your box at JNE office (third party delivery courier service). Please ensure you keep your receipt safe as this is your proof of postage and has the tracking number. If an item doesn’t arrive back with us and you cannot prove you sent it, we will charge you for the loss of the item.
3. After we receive the box back, we will email you to confirm receipt or process the refund.
What If I Receive a Dress But It Doesn’t Fit?
Once you have received your dress, please try it on to see if it fits you. If unfortunately it doesn’t, you have 24 hours to return the dress back to us for a full refund minus shipping costs.
Please notify us by email if you wish to send the dress back to us and ensure there are no signs of being worn or washed, and that the security tape is still securely attached to the dress.
(Please note if the security ribbon is removed, or there are marks on the dress showing it has been worn we will not be able to give you a refund.)
After we receive the dress back, we will notify you to let you know this and when the refund has been processed.
When I Will Receive My Refund?
Once we have received your dress back and the refund request, our specialist team will check over the dress to ensure that the item is in its original condition and that the security ribbon is still attached. We will then begin to process your refund and notify you via email.
The refund will be in the same form of payment you used to make your order.
Please note refunds can take 3-5 business days.
- For customization new for rent, there is no refund of down payment if cancellation is made.
- For ready to rent dresses, full refund minus a IDR 500.000 cancellation fee will be given if cancellation is made at least 7 days after the payment is done.
- For ready to rent dresses, full refund minus a IDR 750.000 cancellation fee will be given if cancellation is made more than 7 days after the payment is done.
If you are unclear on any of these terms or have any questions please get in touch by contacting customer service on firstname.lastname@example.org
For a full list of questions regarding Returns and Refunds please refer to our FAQ section.